Technology services are skills. While we have an exceptional team, there are many skilled technology support professionals out there. Customer service, on the other hand, is a commitment – a promise we make to you. Every member of our team shares that commitment. At the end of the day, it’s not just how well we solve technical issues; it’s about how well we take care of you.
For businesses large and small, time is money. We understand that, and our goal is to serve our clients quickly as well as accurately. Our managed services options not only help make technology budgets predictable and manageable, they also provide for faster response times; our managed services contracts are governed by service level agreements (SLAs); we don’t just say we will respond quickly – we guarantee it.
The quality of our services depends on the quality of our people. We aren’t satisfied with simply finding people with great technical skills; we’re committed to ongoing professional development of our team to maintain that expertise. We not only underwrite the cost of professional education for our employees, we also reward team members through a bonus structure based on excellence in customer satisfaction and timely service. By building and maintaining a great team, we ensure the services you receive are second to none.
We love “attaboys” and “attagirls” – you know: “Attaboy, you did great!” Knowing that we made you happy on a project or help desk ticket makes our day. But things sometimes don’t go according to plan, and it’s even more important to hear about that. When you aren’t happy for any reason, we want to know. If we miss the mark, even in some small way, the only way we can ensure quality and achieve continuous improvement are to listen, learn, and act.
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