Our Process

We Ask the Right Questions

Your IT isn’t a standalone solution – it has to integrate completely into your business’s work. That’s why we don’t approach your managed services as a standalone task.

This isn’t us:

You: I need a Cisco firewall, a Qualys security suite, and Dell servers.
MSP: Okay. Here’s your quote. The equipment will be here Monday.

Our services are more like:

You: I need a Cisco firewall, a Qualys security suite, and Dell servers.
SPINEN: Why? What is it you want to accomplish? What are your growth goals for the year? What do your workflows look like? Are those solutions the right ones? How can we leverage other technologies to maximize your technology’s value to your business?

In other words, we don’t need to know what you want. We find out what you need and then make it happen.

Services Aligned to Your Business Needs

As such, every project we undertake is tied to some part of our client’s business processes. We have found that by understanding your processes, we can find the best solutions and identify areas where technology can offer you savings in time and money.

We take these extra steps because we don’t just aim to meet your expectations, we aim to exceed them.